OohYeah legal
Marketplace Return & Refund Policy
OohYeah Inc. operates the marketplace; third-party sellers provide listed goods and services.
Last updated: August 28, 2026 · Version: 2026-08-28-draft-1 · Effective: Pending owner approval
Listing-specific rules
Each listing must state whether change-of-mind returns are accepted, its return window, condition requirements, restocking fee (if any), and its delivery or pickup method. The listing terms control unless this policy or applicable law provides stronger rights. “Returns unavailable” means no voluntary change-of-mind return; it never removes rights for a missing, damaged, counterfeit, materially misdescribed, or legally nonconforming order.
Physical goods
For an eligible physical-goods return, start the request through the order within the listing’s stated window and follow the seller’s return instructions. Items must be returned in the condition stated in the listing, with included parts and reasonable packaging. Buyers ordinarily pay return shipping for an approved change-of-mind return. A seller is responsible for reasonable return shipping when evidence supports damage, defect, an incorrect item, material misdescription, or counterfeit goods. Refund timing follows the seller’s inspection or accepted evidence and the payment provider’s processing time.
Digital goods, services, lessons, repairs, and subscriptions
Digital goods are generally non-returnable after download, access, activation, or use. Personalized work, lessons, repair services, bookings, and subscriptions are generally non-returnable after performance or an appointment begins. The listing controls cancellation, deposit, rescheduling, and no-show terms. Cancellation of a subscription stops a future renewal; it does not ordinarily refund a paid period already started. These limits do not apply where law requires a remedy or where the seller did not provide what was described.
Cancellations, local pickup, and damage
A buyer may request cancellation before fulfillment begins; a seller may decline a late request where work, shipment, or pickup preparation has started. Only listings that offer shipping may be shipped. Local-pickup-only listings do not include delivery. For pickup, inspect the item at handoff when practical. Report shipping damage, loss, an incorrect item, or a material problem promptly, retain packaging, and provide clear photos or other evidence.
How to get help or dispute an order
Contact the seller first through the order and keep messages, photos, tracking, and receipts. OohYeah can facilitate communication, review platform records, and enforce marketplace rules; it is not the third-party seller and does not guarantee a refund. Eligible PayPal payments may qualify for PayPal Purchase Protection under PayPal’s own terms, eligibility rules, evidence requirements, and deadlines. That protection is conditional, not automatic, and PayPal decides PayPal claims. If you need marketplace help, submit the order number and evidence through Support.