Spotify to Delete Accounts That Fail Age Checks Amid UK Online Safety Crackdown

July 30, 2025

In response to the UK's newly implemented Online Safety Act, Spotify has announced that users who fail to verify their age may see their accounts deactivated and eventually deleted.

The sweeping legislation, which came into effect on July 25, is designed to shield children from harmful and adult-oriented content online. In line with this, Spotify has introduced age verification measures to remain compliant, following in the footsteps of other platforms such as Reddit and Discord.

Spotify has partnered with Yoti, a digital identity company specializing in facial recognition and ID verification, to manage the process. According to the company’s support page, users may be asked to complete a facial age estimation or upload a valid form of ID to confirm they meet the minimum age requirement for their country.

"If you cannot confirm you’re old enough to use Spotify, your account will be deactivated and eventually deleted," the company warns.

This shift stems from Spotify's role as more than just a music streaming service. The platform also hosts age-restricted content, such as 18+ music videos, making it subject to the same scrutiny as other content-hosting platforms under the new law.

How the Verification Process Works

Not all users will be subject to the checks, but "some users" — likely those flagged by usage patterns, content access, or previously unverified details — will be prompted to verify their age. If flagged and age verification cannot be completed:

• The account will be deactivated.
• A notification email will be sent to the user.
• Users will have 90 days to reactivate the account.
• After reactivation, there is a 7-day window to complete age verification.
• Failure to do so will result in permanent account deletion.

Spotify insists these steps are necessary to meet compliance standards and ensure that younger users are protected from inappropriate content.

Controversy Surrounding Spotify’s Broader Decisions

The age verification rollout comes at a turbulent time for Spotify. CEO Daniel Ek has faced public criticism for his investment in Helsing, an AI-driven military tech firm. The controversy has led to a string of artist boycotts.

Notable acts such as King Gizzard & the Lizard Wizard, Xiu Xiu, and Deerhoof have pulled their music from the platform in protest. In a public statement, Deerhoof bluntly stated, “We don’t want our music killing people,” referencing Ek’s defense-tech investments.

The combination of content policy changes and executive controversies has raised broader questions about Spotify’s direction — both as a business and a cultural force.

The Bigger Picture: Online Safety Meets Tech Accountability

While Spotify's compliance with the Online Safety Act may seem like a routine adjustment, it signals a growing trend in the tech industry: governments pushing platforms to take more responsibility for the content they host and the users they serve.

For Spotify users, it means more hoops to jump through — and for some, the risk of losing access altogether. For the company, it’s another tightrope walk between regulatory compliance, user trust, and artist relationships — a balancing act it can’t afford to fumble.