Managing Listings and Orders

Keep your listings accurate and your buyers informed from the moment an item is posted until the order is complete.

Keep Listings Current

Update or remove a listing if it sells elsewhere, becomes unavailable, changes condition, or needs a price adjustment. Make sure photos, descriptions, shipping details, and return policies remain accurate.

Respond to Buyers

Answer buyer questions through OohYeah and keep all communication on the platform. Clear, timely responses help buyers make informed decisions and create a record if support is needed later.

Fulfill Orders

When an item sells:

1. Review the order details before preparing the shipment.
2. Package the item securely and ship it on time.
3. Add shipping information and tracking when available.
4. Keep the buyer updated through OohYeah if there is a delay or question.

You are responsible for fulfilling your orders, including proper packaging, shipping, and following the return policy shown on your listing.

Payments, Returns, and Order Issues

OohYeah manages marketplace payments and seller payouts through its PayPal Marketplace payment flow. Keep payment and order activity on OohYeah until the transaction is complete.

If a buyer reports an issue, work with them first through OohYeah. If you cannot resolve it, contact OohYeah Support and provide any requested order, shipping, or tracking information. For matters handled through PayPal’s dispute process, PayPal determines eligibility and the final outcome under its terms.