Communicating With Buyers About an Order

Before the Purchase

Respond to buyer questions honestly and provide enough detail for the buyer to make an informed decision. Clarify condition, included components, compatibility, shipping method, handling time, and return policy. If a question reveals missing or incorrect information, update the listing before accepting an order.

After the Purchase

Confirm important order details and provide accurate shipping and tracking information after the carrier accepts the package. Tell the buyer promptly if a delay or fulfillment problem occurs.

Protect Personal Information

Use buyer information only to complete the order. Do not request passwords, verification codes, unnecessary financial information, or payment through gift cards, cryptocurrency, wire transfers, PayPal Friends and Family, or another off-platform method.

Keep a Clear Record

Keep order-related messages on OohYeah until the transaction is complete. Clear communication can help buyers, sellers, OohYeah Support, and PayPal understand what occurred if a problem develops.